How can we help?
Get clear answers about payment, sign-in, assessment progress, and saved reports.
Request received.
Your support reference is:
A confirmation with this reference is on its way to . Keep it handy if you contact us again.
A clear, trackable response.
- 1Immediate confirmationYou receive a support reference by email.
- 2Account reviewPayment and access records can be checked using your email and reference.
- 3Practical resolutionYou receive the next steps needed to recover access or resolve the issue.
Support requests are normally reviewed within two business days.
Frequently asked questions
I paid but cannot open the assessment.
Sign in with the same email used before secure checkout. If access is still missing, submit a Payment or billing request with the transaction reference.
Why did a magic link open my assessment?
If that email already has confirmed paid access, the link restores the existing plan. A new email account must complete payment before access is created.
Can I recover a completed report?
Yes. Sign in and open My reports. Completed reports remain connected to the customer account.
How do I manage or cancel my membership?
Open Plan Settings from your customer dashboard and select Manage billing securely. Cancellation stops future renewals; completed reports remain available in your account.
Does the assessment affect my credit?
No. HomeMatch Code™ does not perform a hard credit inquiry.
Is this a loan approval?
No. The assessment provides educational readiness guidance and does not approve financing or validate a property or contract.